Returns & Refund Policy

We accept returns for items that arrive damaged or incorrect — for example, a set that was damaged on the way to you, or a design that's different from the one you ordered. Please let us know within 24 hours of delivery.

For hygiene reasons, press-on nails that have been used or applied can't be returned. Please check your order when it arrives, before you apply any nails, and keep the set unused while we look into an issue.

1. Contact us within 24 hours of delivery on WhatsApp (+92-331-9882349) or by email at bismabeautyofficial@gmail.com.
2. Share your order number, which you'll find in your order confirmation.
3. Send clear photos showing the damage, or the item you received.

We'll review your photos and confirm the next steps with you.

Once we've confirmed the issue, we'll arrange a replacement or a refund and let you know how it will be sent to you.

Need to change or cancel your order? Message us on WhatsApp as soon as possible. We can help as long as your order hasn't been shipped yet. See our Shipping Policy for delivery details.

If you have a concern about your order that isn't covered here, message us on WhatsApp and we'll do our best to help.