Help Center
Frequently Asked Questions
Find answers to common questions about our products, ordering, and more.
15 answers across 4 topics
Product
5 questions
How long do BISMA press-on nails last?
With proper application, BISMA press-on nails can last 1-2 weeks. Using the included nail prep kit and applying correctly will help maximize wear time.
Are BISMA nails reusable?
Yes! Each set can be worn 2-3 times with proper care. After removing, clean the nails gently and store them for your next use.
How do I choose my size?
Each set includes multiple sizes to fit most nail beds. We recommend measuring your natural nails and matching them to the closest size in the kit.
What comes in each set?
Each set includes 24 press-on nails in 12 sizes, adhesive tabs, a mini nail file, a cuticle stick, and a prep pad for easy application.
Are the nails safe for my natural nails?
Yes! BISMA press-on nails are designed to be gentle on your natural nails. When removed properly (soak in warm water first), they cause no damage.
Application
3 questions
How do I apply them?
1) Wash and dry your hands. 2) Push back cuticles gently. 3) Lightly buff your natural nails. 4) Clean with the prep pad. 5) Select the right size for each nail. 6) Apply the adhesive tab. 7) Press firmly for 30 seconds. The entire process takes about 10 minutes.
How do I remove them safely?
Soak your nails in warm water for 2-3 minutes so the adhesive tabs loosen, then gently lift the press-on nail from the side using the included wooden stick. Avoid forcing them off. Never peel them straight up.
Can I file or trim the nails?
Yes, you can gently file the press-on nails to adjust the length or shape to your preference. Use a fine-grit nail file and file in one direction.
Ordering & Delivery
5 questions
Do you deliver across Pakistan?
Yes! We deliver nationwide across Pakistan. Standard delivery takes 3-5 business days, and delivery is free on every order.
Is Cash on Delivery available?
Yes, we offer Cash on Delivery (COD) across Pakistan so you can pay when your order arrives at your doorstep. Delivery is free; Cash on Delivery orders have a PKR 100 COD fee, shown at checkout before you order.
How can I track my order?
Once your order is confirmed, you will receive an order number. You can track your order status on our Track Order page or contact us on WhatsApp.
What payment methods do you accept?
Cash on Delivery is available across Pakistan, and you can also pay by bank transfer. The methods available for your order are shown at checkout.
Can I modify or cancel my order?
Please contact us on WhatsApp as soon as possible if you need to modify or cancel your order. We can help if the order has not yet been shipped.
Returns & Support
2 questions
What is your return policy?
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos. We will arrange a replacement or refund.
How can I contact customer support?
The fastest way to reach us is via WhatsApp at +92-331-9882349. You can also use the contact form on our Contact page.
Looking for sizing help? See our Size Guide. Delivery and returns details are in our Shipping Policy and Returns & Refund Policy.
Still curious?
Still have questions?
Our team is here to help. Chat with us on WhatsApp for instant support.